Warranty

Warranty & Care

Global Living Furniture guarantees to make good by repair any manufacturing defect for a period of 12 months from the date of purchase, validated by providing a copy of your tax invoice. The warranty is limited by the following conditions:

  1. The warranty is extended to the original purchaser at the original delivery address.
  2. This warranty does not cover goods used for any commercial or rental or non-domestic use.
  3. The goods must be cared for in accordance with the relevant care instructions provided on this document.
  4. Normal wear & tear cannot be deemed as a defect.
  5. Natural characteristics of the goods must not be considered as a defect.
  6. Recliner & sofa bed mechanisms are of a mechanical nature (moving parts) and are limited to a 12 month warranty.
  7. Any repairs or replacements do not include transportation costs of the goods to and from the specified place of repair.
  8. This warranty does not cover damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint or other liquids.
  9. This warranty is invalidated by negligence, improper cleaning or treatment of products with chemicals, exposing furniture to sunlight, extreme heat or light.
  10. A copy of the original tax invoice must be presented to Global Living Furniture to validate this warranty.

5 or 10 YEAR FRAME WARRANTY ON LOUNGES

This 5 or 10 year frame warranty applies to the structure and framework of the lounge. Global Living Furniture guar­antees to make good by repair any manufacturing defect to the struc­tural frame of the lounge.

This warranty does not cover the following:

  • Tears, fading, wearing, creasing or piling of fabric or leather.
  • Damage caused by improper use or handling of the lounge.
  • Damage caused by misuse, negligence, improper cleaning or treatment of the lounge with chemicals.
  • Damage caused by spills such as acid, solvents, dyes, ink, paint and other liquids or corrosive materials.
  • This warranty is extended to the original purchaser at the original delivery address.
  • This warranty does not cover goods used for any commercial or rental or non-domestic use.
  • Leather/Fabric coverings and stitching are limited to a 24 month warranty.
  • Recliner and sofa bed mechanisms are not considered as being part of the structural frame and are limited to a 12 month warranty.
  • Any repairs or replacements do not include transportation costs of the goods to and from the specified place of repair.
  • Any claim must be made to Global Living Furniture within 7 days of the defect appearing to avoid further damage.
  • A copy of the original tax invoice must be presented to Global Living Furniture to validate this warranty.

CARING FOR YOUR FURNITURE

GENERAL CARE

Please ensure that your furniture is used as it was intended. Do not sit on arms of lounges, do not sit or stand on table tops, and do not pivot on the back legs of chairs.

SETTLING PERIOD FOR ASSEMBLED FURNITURE

All assembled furniture will have a settling period, after which screws/bolts/hinges on all parts of the furniture will need to be tightened. This tightening should be completed whenever an item starts to wobble or feel ‘loose’. If you have not maintained an item in such a way, we are not responsible for damage caused.

SUNLIGHT

As with any product, prolonged exposure of furniture to direct sunlight will harm it. Direct exposure to sunlight will cause leather & fabrics to fade and may also cause excessive drying and then cracking. Direct exposure to sun­light will cause timber products, particularly doors, tops and side panels to warp.

LEATHER UPHOLSTERED FURNITURE

Leather is a natural product and will have natural characteristics which represent a true distinction between natural and synthetic coverings. If written receipts from a professional cleaner or proof of cleaning product cannot be produced, your warranty claim will be voided. A certain amount of softening of cushions is to be expected over time. This may cause the seat cushions to alter slightly in shape. This is not a defect; it is merely the filling adjusting to your usage. The leather may stretch or crease to contour the cushion shape. Do not allow pets or native animals to walk on your furniture, damage caused by pets is not covered under warranty. SEE LEATHER LOUNGE WARRANTY CONDITIONS.

FABRIC UPHOLSTERED FURNITURE

If a thread becomes loose on the fabric, simply cut it off. Do not pull it. Dust must be removed using your vacuum cleaner with the appropriate attachment at a monthly minimum. Avoid harsh brushing and sharp objects (rings, buckles, toys) as it will cause snagging of threads. Do not allow pets or native animals to walk on your furniture, damage caused by pets is not covered under warranty.

LACQUERED AND TIMBER FINISHES

Natural timber and veneer finishes will show distinctive markings, patterns and colour variations which are evidence of being produced from genuine timber materials. Always use protective heat coverings to protect against hot objects. A tablecloth is not sufficient. Always use coasters when placing glasses, bottles, or cups on the surface. Any liquid spills should be wiped clean immediately, to prevent any damage or staining. Avoid spilling nail polish remover, solvents, or alcohol on the surface. Regularly clean the surface by wiping with a non abrasive, damp cloth.

MARBLE & RECONSTITUTED STONE

Marble and Reconstituted Stone are natural materials. Each piece is unique in markings and patterns and colour variation. Always use protective heat coverings to protect against hot objects. A tablecloth is not suf­ficient. Always use coasters when placing glasses, bottles, or cups on the surface. Any liquid spills should be wiped clean immediately. Remove dirt and dust by wiping with a warm, damp cloth.

CHROME & METAL FINISHES

Chrome and Metal surfaces are naturally prone to rusting. 

RUST IS NOT COVERED BY WARRANTY. Wipe metal surfaces with a furniture polish fortnightly (2 weeks) (the oil component prevents rust). If necessary, use a recognised brand of chrome polish. Avoid contact with sharp or hard objects as this will cause scratching. DO NOT MOP OVER THE BASE OF BAR STOOLS, THIS WILL CAUSE THEM TO RUST.

GLASS

Use a regular glass cleaner with an appropriate soft cloth for glass. Do not apply glass cleaner to surrounding areas or the frosted side of the glass. Always use a mat to avoid hot objects being in direct con­tact with the glass. Avoid contact with sharp or hard objects as this will cause scratching. Never lift glass tops from the ends of a table as this will put unnecessary stress on the surface and may cause it to break.

LEATHER LOUNGES

PLEASE READ CAREFULLY -NEGLEGENCE OF THESE INSTRUCTIONS WILL VOID YOUR 24 MONTH WARRANTY

Maintenance of the leather on your lounge is vital to its longevity. Leather requires special attention and treatment to keep it in the best possible condition.

All leather products will fade and stretch over time, especially in high wear areas, this is unavoidable.

Leather sofas are often purchased for the ability to wipe spillages off easily. If a spillage occurs on your leather, soak up the spill quickly with a dry, dye-free cloth then follow with the moistened cloth process below.

The accumulation of body hair/oils, sweat, dirt and grime will accelerate the wear process, which will cause discolouration and surface damage. When cleaning pay special attention to wear areas such as seats, arm rests and headrests which come in direct contact with skin or hair.

CAREFULLY VACUUM ANY DIRT OR GRIT FROM THE LEATHER AT A MINIMUM OF MONTHLY, ALTHOUGH WEEKLY IS PREFERABLE.

WIPE DOWN ONCE A WEEK WITH A SOFT, CLEAN, DYE-FREE CLOTH SLIGHTLY MOISTENED WITH WATER TO REMOVE DUST, GRIME AND PERSPIRATION.

EVERY 3-4 MONTHS (minimum) THE LEATHER MUST BE CLEANED WITH APPROPRIATE LEATHER CLEANING PRODUCTS. CLEAN FIRSTLY WITH STANDARD LEATHER CLEANER FOLLOWED BY TREATMENT WITH STANDARD LEATHER CONDITIONER. WHEN APPLYING TREATMENT, BE SURE TO RUB THE SURFACE GENTLY. ALTERNATIVELY, CONTACT A LEATHER CLEANING SPECIALIST TO CLEAN YOUR LEATHER FOR YOU. (Look in the Yellow Pages under ‘Leather Goods – Reconditioning’).

Do not use shoe polish, floor or laundry cleaners, solvents, cleaning fluids, abrasive powders or paste cleaners or furniture polish on your leather.

Avoid hard rubbing or scrubbing and allowing hard or sharp objects to come in contact with the leather.

If you have any questions regarding the care of your leather products, please do not hesitate to ask for more information from your friendly Global Living Furniture staff.