Warranty & Care
Global Living Furniture guarantees to make good by repair any manufacturing defect for a period of 12 months from the date of purchase, validated by providing a copy of your tax invoice. The warranty is limited by the following conditions:
5 or 10 YEAR FRAME WARRANTY ON LOUNGES
This 5 or 10 year frame warranty applies to the structure and framework of the lounge. Global Living Furniture guarantees to make good by repair any manufacturing defect to the structural frame of the lounge.
This warranty does not cover the following:
CARING FOR YOUR FURNITURE
Please ensure that your furniture is used as it was intended. Do not sit on arms of lounges, do not sit or stand on table tops, and do not pivot on the back legs of chairs.
SETTLING PERIOD FOR ASSEMBLED FURNITURE
All assembled furniture will have a settling period, after which screws/bolts/hinges on all parts of the furniture will need to be tightened. This tightening should be completed whenever an item starts to wobble or feel ‘loose’. If you have not maintained an item in such a way, we are not responsible for damage caused.
As with any product, prolonged exposure of furniture to direct sunlight will harm it. Direct exposure to sunlight will cause leather & fabrics to fade and may also cause excessive drying and then cracking. Direct exposure to sunlight will cause timber products, particularly doors, tops and side panels to warp.
LEATHER UPHOLSTERED FURNITURE
Leather is a natural product and will have natural characteristics which represent a true distinction between natural and synthetic coverings. If written receipts from a professional cleaner or proof of cleaning product cannot be produced, your warranty claim will be voided. A certain amount of softening of cushions is to be expected over time. This may cause the seat cushions to alter slightly in shape. This is not a defect; it is merely the filling adjusting to your usage. The leather may stretch or crease to contour the cushion shape. Do not allow pets or native animals to walk on your furniture, damage caused by pets is not covered under warranty. SEE LEATHER LOUNGE WARRANTY CONDITIONS.
FABRIC UPHOLSTERED FURNITURE
If a thread becomes loose on the fabric, simply cut it off. Do not pull it. Dust must be removed using your vacuum cleaner with the appropriate attachment at a monthly minimum. Avoid harsh brushing and sharp objects (rings, buckles, toys) as it will cause snagging of threads. Do not allow pets or native animals to walk on your furniture, damage caused by pets is not covered under warranty.
LACQUERED AND TIMBER FINISHES
Natural timber and veneer finishes will show distinctive markings, patterns and colour variations which are evidence of being produced from genuine timber materials. Always use protective heat coverings to protect against hot objects. A tablecloth is not sufficient. Always use coasters when placing glasses, bottles, or cups on the surface. Any liquid spills should be wiped clean immediately, to prevent any damage or staining. Avoid spilling nail polish remover, solvents, or alcohol on the surface. Regularly clean the surface by wiping with a non abrasive, damp cloth.
MARBLE & RECONSTITUTED STONE
Marble and Reconstituted Stone are natural materials. Each piece is unique in markings and patterns and colour variation. Always use protective heat coverings to protect against hot objects. A tablecloth is not sufficient. Always use coasters when placing glasses, bottles, or cups on the surface. Any liquid spills should be wiped clean immediately. Remove dirt and dust by wiping with a warm, damp cloth.
CHROME & METAL FINISHES
Chrome and Metal surfaces are naturally prone to rusting.
RUST IS NOT COVERED BY WARRANTY. Wipe metal surfaces with a furniture polish fortnightly (2 weeks) (the oil component prevents rust). If necessary, use a recognised brand of chrome polish. Avoid contact with sharp or hard objects as this will cause scratching. DO NOT MOP OVER THE BASE OF BAR STOOLS, THIS WILL CAUSE THEM TO RUST.
Use a regular glass cleaner with an appropriate soft cloth for glass. Do not apply glass cleaner to surrounding areas or the frosted side of the glass. Always use a mat to avoid hot objects being in direct contact with the glass. Avoid contact with sharp or hard objects as this will cause scratching. Never lift glass tops from the ends of a table as this will put unnecessary stress on the surface and may cause it to break.
PLEASE READ CAREFULLY -NEGLEGENCE OF THESE INSTRUCTIONS WILL VOID YOUR 24 MONTH WARRANTY
Maintenance of the leather on your lounge is vital to its longevity. Leather requires special attention and treatment to keep it in the best possible condition.
All leather products will fade and stretch over time, especially in high wear areas, this is unavoidable.
Leather sofas are often purchased for the ability to wipe spillages off easily. If a spillage occurs on your leather, soak up the spill quickly with a dry, dye-free cloth then follow with the moistened cloth process below.
The accumulation of body hair/oils, sweat, dirt and grime will accelerate the wear process, which will cause discolouration and surface damage. When cleaning pay special attention to wear areas such as seats, arm rests and headrests which come in direct contact with skin or hair.
CAREFULLY VACUUM ANY DIRT OR GRIT FROM THE LEATHER AT A MINIMUM OF MONTHLY, ALTHOUGH WEEKLY IS PREFERABLE.
WIPE DOWN ONCE A WEEK WITH A SOFT, CLEAN, DYE-FREE CLOTH SLIGHTLY MOISTENED WITH WATER TO REMOVE DUST, GRIME AND PERSPIRATION.
EVERY 3-4 MONTHS (minimum) THE LEATHER MUST BE CLEANED WITH APPROPRIATE LEATHER CLEANING PRODUCTS. CLEAN FIRSTLY WITH STANDARD LEATHER CLEANER FOLLOWED BY TREATMENT WITH STANDARD LEATHER CONDITIONER. WHEN APPLYING TREATMENT, BE SURE TO RUB THE SURFACE GENTLY. ALTERNATIVELY, CONTACT A LEATHER CLEANING SPECIALIST TO CLEAN YOUR LEATHER FOR YOU. (Look in the Yellow Pages under ‘Leather Goods – Reconditioning’).
Do not use shoe polish, floor or laundry cleaners, solvents, cleaning fluids, abrasive powders or paste cleaners or furniture polish on your leather.
Avoid hard rubbing or scrubbing and allowing hard or sharp objects to come in contact with the leather.
If you have any questions regarding the care of your leather products, please do not hesitate to ask for more information from your friendly Global Living Furniture staff.