Warranty

Warranty & Care

Global Living Furniture guarantees to make good by repair any manufacturing defect for a period of 12 months from the date of purchase, validated by providing a copy of your tax invoice. The warranty is limited by the following conditions:

  1. The warranty is extended to the original purchaser at the original delivery address.
  2. This warranty does not cover goods used for any commercial or rental or non-domestic use.
  3. The goods must be cared for in accordance with the relevant care instructions provided on this document.
  4. Normal wear & tear cannot be deemed as a defect.
  5. Natural characteristics of the goods must not be considered as a defect.
  6. Recliner & sofa bed mechanisms are of a mechanical nature (moving parts) and are limited to a 12 month warranty.
  7. Any repairs or replacements do not include transportation costs of the goods to and from the specified place of repair.
  8. This warranty does not cover damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint or other liquids.
  9. This warranty is invalidated by negligence, improper cleaning or treatment of products with chemicals, exposing furniture to sunlight, extreme heat or light.
  10. A copy of the original tax invoice must be presented to Global Living Furniture to validate this warranty.

5 or 10 YEAR FRAME WARRANTY ON LOUNGES

This 5 or 10 year frame warranty applies to the structure and framework of the lounge. Global Living Furniture guar­antees to make good by repair any manufacturing defect to the struc­tural frame of the lounge.

This warranty does not cover the following:

  • Tears, fading, wearing, creasing or piling of fabric or leather.
  • Damage caused by improper use or handling of the lounge.
  • Damage caused by misuse, negligence, improper cleaning or treatment of the lounge with chemicals.
  • Damage caused by spills such as acid, solvents, dyes, ink, paint and other liquids or corrosive materials.
  • This warranty is extended to the original purchaser at the original delivery address.
  • This warranty does not cover goods used for any commercial or rental or non-domestic use.
  • Leather/Fabric coverings and stitching are limited to a 24 month warranty.
  • Recliner and sofa bed mechanisms are not considered as being part of the structural frame and are limited to a 12 month warranty.
  • Any repairs or replacements do not include transportation costs of the goods to and from the specified place of repair.
  • Any claim must be made to Global Living Furniture within 7 days of the defect appearing to avoid further damage.
  • A copy of the original tax invoice must be presented to Global Living Furniture to validate this warranty.

CARING FOR YOUR FURNITURE

GENERAL CARE

Please ensure that your furniture is used as it was intended. Do not sit on arms of lounges, do not sit or stand on table tops, and do not pivot on the back legs of chairs.

SETTLING PERIOD FOR ASSEMBLED FURNITURE

All assembled furniture will have a settling period, after which screws/bolts/hinges on all parts of the furniture will need to be tightened. This tightening should be completed whenever an item starts to wobble or feel ‘loose’. If you have not maintained an item in such a way, we are not responsible for damage caused.

SUNLIGHT

As with any product, prolonged exposure of furniture to direct sunlight will harm it. Direct exposure to sunlight will cause leather & fabrics to fade and may also cause excessive drying and then cracking. Direct exposure to sun­light will cause timber products, particularly doors, tops and side panels to warp.

LEATHER UPHOLSTERED FURNITURE

Leather is a natural product and will have natural characteristics which represent a true distinction between natural and synthetic coverings. If written receipts from a professional cleaner or proof of cleaning product cannot be produced, your warranty claim will be voided. A certain amount of softening of cushions is to be expected over time. This may cause the seat cushions to alter slightly in shape. This is not a defect; it is merely the filling adjusting to your usage. The leather may stretch or crease to contour the cushion shape. Do not allow pets or native animals to walk on your furniture, damage caused by pets is not covered under warranty. SEE LEATHER LOUNGE WARRANTY CONDITIONS.

FABRIC UPHOLSTERED FURNITURE

If a thread becomes loose on the fabric, simply cut it off. Do not pull it. Dust must be removed using your vacuum cleaner with the appropriate attachment at a monthly minimum. Avoid harsh brushing and sharp objects (rings, buckles, toys) as it will cause snagging of threads. Do not allow pets or native animals to walk on your furniture, damage caused by pets is not covered under warranty.

LACQUERED AND TIMBER FINISHES

Natural timber and veneer finishes will show distinctive markings, patterns and colour variations which are evidence of being produced from genuine timber materials. Always use protective heat coverings to protect against hot objects. A tablecloth is not sufficient. Always use coasters when placing glasses, bottles, or cups on the surface. Any liquid spills should be wiped clean immediately, to prevent any damage or staining. Avoid spilling nail polish remover, solvents, or alcohol on the surface. Regularly clean the surface by wiping with a non abrasive, damp cloth.

MARBLE & RECONSTITUTED STONE

Marble and Reconstituted Stone are natural materials. Each piece is unique in markings and patterns and colour variation. Always use protective heat coverings to protect against hot objects. A tablecloth is not suf­ficient. Always use coasters when placing glasses, bottles, or cups on the surface. Any liquid spills should be wiped clean immediately. Remove dirt and dust by wiping with a warm, damp cloth.

CHROME & METAL FINISHES

Chrome and Metal surfaces are naturally prone to rusting. 

RUST IS NOT COVERED BY WARRANTY. Wipe metal surfaces with a furniture polish fortnightly (2 weeks) (the oil component prevents rust). If necessary, use a recognised brand of chrome polish. Avoid contact with sharp or hard objects as this will cause scratching. DO NOT MOP OVER THE BASE OF BAR STOOLS, THIS WILL CAUSE THEM TO RUST.

GLASS

Use a regular glass cleaner with an appropriate soft cloth for glass. Do not apply glass cleaner to surrounding areas or the frosted side of the glass. Always use a mat to avoid hot objects being in direct con­tact with the glass. Avoid contact with sharp or hard objects as this will cause scratching. Never lift glass tops from the ends of a table as this will put unnecessary stress on the surface and may cause it to break.

 

 

GENERAL SOFA MAINTENANCE AND EXPECTATIONS

 

Remember to use all seating equally to soften all seat cushions evenly.  Sitting in one spot will show over time and will make wearing evident on a larger sofa.

 

If you have pets, please be careful with them around your new sofa.  Pets can damage your sofa through chew marks, claws and oil residue from their fur all of which are not covered within our warranty terms.

 

When moving your sofa, try not to lift it by the cushions sewn to the frame and avoid moving your sofa by dragging it around.  The best way to lift is from the base.

 

To avoid your sofa fading, it’s best not to expose it to extreme sunlight.  Your sofa should be placed at least 50cm away from any heat source.

 

During the first 3 months, foam padding will become softer.  Light creases may form on the cover following this. This is to be considered as normal wear.

 

Armrests and backrests are not designed as seating. Do not sit or rest on these areas.

 

Natural settlement at the point most used will prevail and repeated or continual pressure put on these areas of your seating cushions can cause uneven settlement which is not covered under your seating warranty. Sofas that have soft fill or feather based cushions require regular shaping (e.g. plumping cushions) to maintain optimal look and appearance. It is normal for feathers to come out of the cushions and seat pads. There is no way to avoid this happening.

 

If your sofa is a loose cushion or feather filled sofa, to keep their shape and comfort level you should fluff them regularly, much like your bed’s pillow or doona.  This is to help maintain your sofas’ appearance and comfort levels.

 

Be mindful that when loose back cushions are folded over from sitting with elbows and arms being placed on top of them for extended periods of time, it can cause the cushions to settle with bends and creases in them. To avoid this, regular plumping and hard padding of these cushions must be carried out for the cushions to maintain their correct form.

 

Vacuum your sofa regularly, clean with a upholstery cleaner, it is recommended that your fabric sofa be professionally cleaned every 12 months to remove dirt build up, this will maintain the life and look of your sofa.

 

LEATHER CARE AND MAINTENANCE

Maintenance of the leather on your lounge is vital to its longevity.  It requires special attention and treatment to keep it in the best possible condition.

 

All leather products will fade and stretch over time, especially in high wear areas, this is unavoidable.

 

Leather sofas and dining chairs are often purchased for the ability to wipe spillages off easily.  If a spillage occurs on your leather, soak up the spill quickly with a dry, dye-free cloth then follow with the process below.

 

The accumulation of body hair/oils, sweat, dirt and grime will accelerate the wear process, which will cause discolouration and surface damage.  When cleaning pay special attention to wear areas such as seats, arm rests and headrests which come in direct contact with skin or hair.

 

CLEANING AND MAINTAINING YOUR LEATHER PRODUCT

 

  1. CAREFULLY VACCUM AND DUST THE SOFA WEEKLY WITH A SOFT, CLEAN, DYE-FREE CLOTH, SLIGHTLY MOISTENED WITH WATER TO REMOVE DUST, GRIME AND PERSPIRATION.
  2. CLEAN ANY SPILLS IMMEDIATELY
  3. CLEAN THE SOFA USING LEATHER CLEANING PRODUCTS, EVERY 4-6 WEEKS IS REQUIRED.
  4. APPLY A LEATHER CONDITIONING CREAM, MAKE SURE TO APPLY TO THE MOST HEAVILY USED AREAS, EVERY 6 MONTHS IS REQUIRED AT A MINIMUM.

 

WHEN APPLYING TREATMENT, BE SURE TO RUB THE SURFACE GENTLY.

‘2-IN-1’ OR ‘3-IN-1’ LEATHER CLEANING PRODUCTS DO NOT SUFFICIENTLY CLEAN LEATHER AND AS SUCH WILL NOT BE ACCEPTED AS PROPER CARE FOR GLOBAL LIVING PRODUCTS.

 

Do not use shoe polish, floor or laundry cleaners, solvents, cleaning fluids, abrasive powders or paste cleaners or furniture polish on your leather.  Avoid hard rubbing or scrubbing and allowing hard or sharp objects to come in contact with the leather.

 

ALTERNATIVELY, CONTACT A LEATHER CLEANING SPECIALIST TO CLEAN YOUR LEATHER FOR YOU.

(Look in the Yellow Pages under ‘Leather Goods – Reconditioning’).

 

If you have any questions regarding the care of your leather products, please do not hesitate to ask for more information from your friendly Global Living Furniture staff.